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Cleaning Paper Feed Rollers

If the paper feed rollers are dirty or paper powder is attached to it, paper may not be fed properly.

In this case, clean the paper feed rollers.

You need to prepare: three sheets of A4 or Letter-sized plain paper

  1. Make sure that the power is turned on.

  2. Remove any paper from the rear tray.

  3. Press the Setup button, use the Left Right button to select Maintenance, and press the OK button.

  4. Clean the paper feed rollers without paper.

    1. Use the Left Right button to select Roller cleaning and then press the OK button.

      The paper feed rollers will rotate as it is cleaned.

  5. Clean the paper feed rollers with paper.

    1. Make sure that the paper feed rollers have stopped rotating, load three sheets of A4 or Letter-sized plain paper on the rear tray.

      After loading paper on the rear tray, the paper information registration screen appears on the LCD. Select A4 or Letter for Size: and Plain paper for Type: and then press the OK button.

    2. Pull out the paper output tray and open the output tray extension.

    3. Make sure that Roller cleaning is selected and press the OK button.

      The printer starts cleaning. The cleaning will be complete when the paper is ejected.

If the problem is not resolved after cleaning the paper feed rollers, contact the service center.